FAQ - Frequently Asked Questions

Questions:
1. Where can I download free software from Simple Logic?
2. What is the difference between the 'Full Install' and the 'DLL Only' packages?
3. I downloaded and installed the software but it doesn't seem to work. What should I do?
4. How can I get additional support for free software from Simple Logic?
5. I installed the DLL Only package and it doesn't seem to work. What should I do?
6. Our company would like to redistribute your software with our products. How can we legally do this?
7. I need custom support for your software, how can I get it?

Answers:
1. Where can I download free software from Simple Logic?
   You can download many free software packages from http://simplelogic.com/Download/.

2. What is the difference between the 'Full Install' and the 'DLL Only' packages?
   The full install packages include all the necessary runtime libraries and will automatically register the component for you. If you already have the necessary runtime libraries installed on your system, you can install the 'DLL Only' package.

3. I downloaded and installed a COM component but it doesn't seem to work. What should I do?
   Be sure you downloaded the 'Full Install' version unless you require the dll only. Try running to run regsvr32 component name (where component name is the name of the file installed) from the component's directory. Example: regsvr32 dbTools.dll Also, be sure that whatever user is calling the object has execute permissions on the object itself. This may be the IUSR_COMPUTERNAME account if calling the object from an ASP Script. The calling user must also have read permissions on the appropriate registry keys.

4. How can I get additional support for free software from Simple Logic?
   Read the documentation. Try the examples. If those methods fail, you may contact Simple Logic by email at support@simplelogic.com. Please be advised that Simple Logic is under NO obligation to reply, but will try do so. This support is provided entirely at the leisure of the staff.

5. I installed the DLL Only package and it doesn't seem to work. What should I do?
   The dll only packages do not automatically register the objects.
   After installing the dll only package, be sure to run regsvr32 component name (where component name is the name of the file installed) from the component's directory. Example: regsvr32 dbTools.dll

6. Our company would like to redistribute your software with our products. How can we legally do this?
   For redistribution licensing options, please contact sales@simplelogic.com.
7. I need custom support for your software, how can I get it?
   For custom support services, please visit Support Services.

Simple Answers. Logical Solutions.