Service Reminder
FAQ - Frequently Asked Questions
Q: What is "Simple Logic™ Service Reminder?"
Q: Why do customers need this?
Q: Who is providing this service?
Q: How does it work?
Q: Do the company and customer need special software?
Q: How much does this cost?
Q: Can a company rename "Simple Logic Service Reminder?"
Q: Are there discounts available with this service?
Q: Do I need to back up my information?
Q: Who sets up the customer information?
Q: How many customers can a company have?
Q: What is the privacy policy at Simple Logic?
Q: Is the company required to sign a contract?
Q: What is "Simple Logic™ Service Reminder?
A: Simple Logic Service Reminder is a service where customers receive
reminders for appointments for health care, cleaning, maintenance and other services.
When used with Simple Logic Customer Care Portal
customers view service/purchasing history, request appointments and other services.
Q: Why do customers need this?
A: To remember to schedule important appointments such as healthcare and
maintenance on important belongings. Better maintenance means better health or,
for equipment, reduce wear and avoid breakdowns.
Companies benefit by bringing customers back more frequently.
Q: Who is providing this service?
A: The company uses Simple Logic Systems to provide the service from their
data centers. Based in the Chicago area, Simple Logic has been providing software
and Internet-related services for business since 1995. People with many years of
experience in maintenance and service helped design Service Reminder.
Q: How does it work?
A: The customer uses or modifies a maintenance schedule from the
company. When a visit or maintenance becomes
due the system sends an email to the customer.
The customer can request an appointment for service. The company
approves the appointment and an email is sent back to the customer to confirm it.
Q: Do the company and customer need special software?
A: The system requires only a computer with an Internet connection
and a browser such as Internet Explorer, AOL or Netscape. No other software
or hardware is needed.
Q: How much does this cost?
A: The service is usually free to customers. The company pays a set up fee and an
annual membership charge. The system is much more economical than
conventional customer service methods.
Q: Can a business rename "Service Reminder?"
A: Yes. The company provides the service to the customer. The service is
re-branded, and inherits the look of existing web sites, company graphics, etc.
Customers interact with services that carry names such as "Robert Smith,
DDS Dental Service," "Roger's Rugscrubbers Reminders," or "
Jim’s Garage Online Reminders," etc.
Q: Are there discounts available with this service?
A: Facilities offer specials and discounts to their customers as they desire.
Q: Do I need to back up my information?
A: No. Simple Logic Service Reminder servers keep all information continuously
backed up. This redundancy helps make sure the service is always running
when you need to use it.
Q: Who sets up the customer information?
A: The company, customer or Simple Logic. Contact
Simple Logic for details on facilities with large customer lists.
Q: How many customers can a company have?
A: Unlimited
Q: What is the privacy policy at Simple Logic™?
A: Simple Logic does not provide personal information such as email addresses to third
parties. Simple Logic enforces strict spamming policies. Reports of
Simple Logic™ Service Reminder™ facilities abusing the
system will cause the company to be removed from the network with no
refunds of fees.
Q: Is the company required to sign a contract?
A: Facilities sign up for a minimum of one year. Memberships can be paid
annually or quarterly.
Learn More about Service Reminder.
Web Applications are customized for each business
and deployed quickly.
Enjoy security, scalability and complete
access and management control
from any location. Web applications seamlessly
integrate with existing web site graphics and logos.
For more information on this solution,
please contact us.
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Case Studies
