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More about Customer Care Portal

The Simple Logic Customer Care Portal improves customer perception and reduces the cost of customer service.

Setup procedure:

• Define services and recommended intervals
• Add promotional offers
• Customize text in reminders
• Add customer contact information
• Electronic customer lists are uploaded by Simple Logic
• New customers may self-register
• Notify customers and promote service

Service reminders:

• Customer is notified prior to service due date
• The customer has option to schedule service online
• Company approves/alters the appointment
• Appointment confirmation is emailed to customer
• Company marks service complete*
• Optional pickup/delivery email notification sent**

*  Systems can be connected to eliminate dual data entry
** Web site will indicate when items are ready

Service history & transfer:

• Service records can be shared with other customers
• New customer requests transfer with serial number
• Current customer approves transfer

Frequently Asked Questions on Customer Care Portal.

Web Applications are customized for each business and deployed quickly. Enjoy security, scalability and complete access and management control from any location. Web applications seamlessly integrate with existing web site graphics and logos.

For more information on this solution, please contact us.

Simple Answers. Logical Solutions.