Q: What is Customer Care Portal?

A: Customer Care Portal is a service where customers view information and interact to receive reminders for service and request appointments. The system displays promotions, tips and other information.

Q: Why would customers want this?

A: To remember to schedule important appointments such as healthcare and maintenance on important belongings. Better maintenance means better health or, for equipment, reduced wear and breakdowns. Online appontments and purchase/service history are more in demand by consumers every day. Companies benefit by bringing customers back more frequently.

Q: Who is providing this service?

A: Companies use Simple Logic to provide the service from their data centers. Based in the Chicago area, Simple Logic has been providing software and Internet-related services for business since 1995. People with many years of experience in maintenance and service helped design the Customer Care Portal.

Q: How does it work?

A: The customer uses a schedule from the company to receive reminders. When a visit or service becomes due, an email reminder is sent to the customer. The customer can request an appointment online. The company approves the appointment and an email is sent to the customer to confirm.

Q: What if the requested appointment time isn't available?

A: The company can suggest a new date and time for the customer via email.

Q: Do the company and customer need special software?

A: The system requires a computer on the Internet and a browser such as Internet Explorer, AOL or Netscape. No other software or hardware is needed.

Q: How much does this cost?

A: The service is usually free to customers. The company pays a set up fee and an annual membership charge. The system is much more economical than conventional customer service methods.

Q: Can a business rename "Customer Care Portal?"

A: Yes. The company provides the service to the customer. The service is re-branded, and inherits the look of existing web sites, company graphics, etc. Customers interact with services that carry names such as "Robert Smith, DDS Dental Service," "Roger's Rugscrubbers Reminders," or " Jim’s Garage Online Reminders," etc.

Q: Are there discounts available with this service?

A: Companies offer specials, discounts and other promotions specific to their business.

Q: Do I need to back up my information?

A: No. Simple Logic’s servers keep all information continuously backed up. This redundancy helps make sure the service is always running when you need to use it.

Q: Who sets up the customer information?

A: The company, the customer or Simple Logic. Contact Simple Logic for details on getting large customer lists on the service.

Q: How many customers can a company have on Customer Care Portal?

A: Unlimited

Q: What happens when an item on Customer Care Portal is sold?

A: Where applicable, at the customer’s option, service history can be transferred to another customer. The new owner can continue to go to the company to keep the history up to date. Different business types may not find the "transfer" service applicable.

Q: What is the privacy policy at Simple Logic?

A: Simple Logic does not sell personal information such as email addresses to third parties. Simple Logic enforces strict spamming policies. Reports of Customer Care Portal companies abusing the system will cause the company to be removed from the network.

Q: Can the company use a phone when service is complete?

A: Yes. This is a tool for the convenience of the customer. Some automation features many not fit all lifestyles.

Q: What if the company is removed from the Customer Care Portal?

A: Customer information remains in the system. The customer can enter history information themselves or use another company on the network.

Q: Is the company required to sign a contract?

A: Companies sign up for a minimum of one year. Memberships can be paid for six month periods after the first year.

Learn More about Customer Care Portal.

Web Applications are customized for each business and deployed quickly. Enjoy security, scalability and complete access and management control from any location. Web applications seamlessly integrate with existing web site graphics and logos.

For more information on this solution, please contact us.

Simple Answers. Logical Solutions.