For Vehicle Services
Customer Care Portal Vehicle Services Home
FAQ - Frequently Asked Questions
Q: What is "Customer Care Portal for Vehicle Services?"
Q: Why do vehicle owners need this?
Q: Who is providing this service?
Q: How does it work?
Q: What if the requested appointment time isn't available?
Q: Do facilities and customers need special software?
Q: How much does this cost?
Q: Why is this called "Customer Care Portal for Vehicle Services?"
Q: Are there discounts available with this service?
Q: Do I need to back up my information?
Q: Who sets up the customer information?
Q: How many vehicles can customers have on this service?
Q: What happens when a vehicle is sold?
Q: What happens when work is done to my vehicle at a facility not on the network?
Q: What is the privacy policy at Simple Logic?
Q: Can the facility use the phone when repairs are done instead of email?
Q: What if the facility takes themselves off the network?
Q: How many customers can a facility have?
Q: Is the facility required to sign a contract?
Q: What is "Customer Care Portal for Vehicle Services
?"
A: Customer Care Portal for for Vehicle Services is a service
where vehicle owners interact to receive
maintenance reminders, view vehicle history, request online appointments
and transfer history records when a vehicle is sold.
The facility displays promotions, tips and other services.
Q: Why do vehicle owners need this?
A: Better maintenance reduces serious repairs and breakdowns. It helps keep
warranties in force, and problems are found before they cause further damage. Facilities
benefit by bringing customers back more frequently.
Q: Who is providing this service?
A: The facility uses Simple Logic Systems to provide the service from their
data centers. Based in the Chicago area, Simple Logic has been providing software
and Internet-related services for business since 1995. People with many years of
experience in auto service and fleet management helped design the system.
Q: How does it work?
A: The customer uses or modifies a maintenance schedule from their repair
facility on each of their vehicles. When maintenance becomes
due (based on time or mileage)
the system sends an email reminder to the customer.
The customer can modify the mileage
or request an appointment for service. The facility
approves the appointment and an email
is sent back to the customer to confirm it.
Learn more about set up and service reminder procedures.
Q: What if the requested appointment time isn't available?
A: The facility can suggest a new date and time for the customer via email
or telephone.
Q: Do facilities and customers need special software?
A: You need a computer that can connect to the Internet and a
browser such as Internet Explorer, AOL or Netscape. No other software
or hardware is needed.
Q: How much does this cost?
A: The service is usually free to vehicle owners. The facility pays a set up fee and
an annual membership charge. The system is much more economical than
conventional customer service methods.
Q: Can a business rename "Customer Care Portal for Vehicle Services?"
A: Yes. The company provides the service to the customer. The service is
re-branded, and inherits the look of existing web sites, company graphics, etc.
Customers interact with services that carry names such as "Smith Auto Repair’s Maintenance Minder," or
"Jim’s Garage Online Reminders," etc.
Q: Are there discounts available with this service?
A: Facilities can offer offer specials, discounts and other promotions as they wish.
Q: Do I need to back up my information?
A: No. Simple Logic’s Customer Care Portal for Vehicle Services servers keep
all information continuously backed up. This
redundancy helps make sure the service is always running
when you need to use it.
Q: Who sets up the customer information?
A: The facility, vehicle owner or Simple Logic. Contact
Simple Logic for details for facilities with large customer lists.
Q: How many vehicles can customers have on Customer Care Portal for Vehicle Services?
A: Up to 5. Fleets or those with special needs should contact Simple Logic if they need more.
Q: What happens when a vehicle is sold?
A: At the customer’s option, the vehicle history can be transferred to
another customer. The new owner can continue to go to the facility or
enter records into history themselves.
Q: What happens when work is done to my vehicle at a facility
not on the Customer Care Portal for Vehicle Services network?
A: The customer can enter the work into the system themselves.
The item is noted as "not performed by the facility," so the customer will
need to retain receipts to verify the service.
Q: What is the privacy policy at Simple Logic?
A: Simple Logic does not sell personal information such as email addresses
to third parties. Simple Logic enforces strict spamming
policies. Reports of companies abusing the system will cause
the company to be removed from the system.
Q: Can the facility use the phone when repairs are done
instead of email?
A: Yes. This is a tool for the convenience of the customer.
Some automation features many not fit all lifestyles.
Q: What if the facility is removed
from the Customer Care Portal for Vehicle Services network?
A: Customer information remains in the system. The
customer can enter history information themselves or use another
facility on the network.
Q: How many customers can a facility
have on Customer Care Portal for Vehicle Services?
A: Unlimited
Q: Is the facility required to sign a contract?
A: Facilities sign up for a minimum of one year. Memberships can be paid for
six month periods after the first year.
Learn More about Customer Care Portal for
Vehicle Services.
Web Applications are customized for each business
and deployed quickly.
Enjoy security, scalability and complete
access and management control
from any location. Web applications seamlessly
integrate with existing web site graphics and logos.
For more information on this solution,
please contact us.
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