FAQ - Frequently Asked Questions
Q: What is Autocare ?
Q: Why do vehicle owners need this?
Q: Who is providing this service?
Q: How does it work?
Q: Do facilities and customers need special software?
Q: Why is this called Autocare ?
Q: Are there discounts available with this service?
Q: Do I need to back up my information?
Q: Who sets up the customer information?
Q: How many vehicles can customers have on this service?
Q: What happens when a vehicle is sold?
Q: What is the privacy policy at Simple Logic?
Q: Can the facility use the phone when repairs are done instead of email?
Q: How many customers can a facility have?
Q: What is Autocare?
A: Autocare is a service
where vehicle owners interact to receive
maintenance reminders, view vehicle history, request online appointments
and transfer history records when a vehicle is sold.
The facility displays promotions, tips and other services.
Q: Why do vehicle owners need this?
A: Better maintenance reduces serious repairs and breakdowns. It helps keep
warranties in force, and problems are found before they cause further damage. Facilities
benefit by bringing customers back more frequently.
Q: Who is providing this service?
A: The facility uses Simple Logic Systems to provide the service from their
data centers. Based in the Chicago area, Simple Logic has been providing software
and Internet-related services for business since 1995. People with many years of
experience in auto service and fleet management helped design the system.
Q: How does it work?
A: The customer uses or modifies a maintenance schedule from their repair
facility on each of their vehicles. When maintenance becomes
due (based on time or mileage)
the system sends an email reminder to the customer.
The customer can modify the mileage
or request an appointment for service. The facility
approves the appointment and an email
is sent back to the customer to confirm it.
Learn more about set up and service reminder procedures.
Q: Do facilities and customers need special software?
A: You need a computer that can connect to the Internet and a
browser such as Internet Explorer, AOL or Netscape. No other software
or hardware is needed.
Q: Can a business rename Autocare?
A: The service inherits the look of existing web sites, company graphics, etc. and is
actually co-branded. Customers interact with services that carry names such
as "Smith Auto Repair’s Maintenance Minder," or
"Jim’s Garage Online Reminders," etc.
Q: Are there discounts available with this service?
A: Facilities can offer offer specials, discounts and other promotions as they wish.
Q: Do I need to back up my information?
A: No. Simple Logic’s servers keep
all information continuously backed up. This
redundancy helps make sure the service is always running
when you need to use it.
Q: Who sets up the customer information?
A: The facility, vehicle owner or Simple Logic. Contact
Simple Logic for details for facilities with large customer lists.
Q: How many vehicles can customers have on Autocare?
A: Up to 5. Fleets or those with special needs should contact Simple Logic if they need more.
Q: What happens when a vehicle is sold?
A: At the customer’s option, the vehicle history can be transferred to
another customer. The new owner can continue to go to the facility or
enter records into history themselves.
Q: What is the privacy policy at Simple Logic?
A: Simple Logic does not sell personal information such as email addresses
to third parties. Simple Logic enforces strict spamming
policies. Reports of companies abusing the system will cause
the company to be removed from the system.
Q: Can the facility use the phone when repairs are done
instead of email?
A: Yes. This is a tool for the convenience of the customer.
Some automation features many not fit all lifestyles.
Q: How many customers can a facility
have on Autocare?
A: Unlimited
Learn More about Autocare.
Simple Logic solutions employ the latest proven technologies
and focus on security, efficiency and ease of use.
Contact us
for more information on Simple Logic Solutions.
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